This Policy applies to AI Pixel Pilot subscriptions sold by Vitamin Z, doing business as AI Pixel Pilot. It explains recurring charges, cancellation, credits, and refund eligibility.
1. Free Account and Monthly Subscription
New customers may create a free account with 50 credits and no payment card. When a customer chooses to download, Stripe displays the monthly subscription price before payment. The subscription includes 1,000 credits after each successful monthly payment and renews monthly until canceled. Applicable taxes may be added. Existing customers retain the price and credit allowance shown when they subscribed unless they agree to a change.
2. Canceling Future Renewals
You may cancel at any time. Cancellation prevents the next monthly renewal charge but does not automatically refund a charge already completed. When Stripe billing is enabled, customers will be able to cancel through the Stripe customer billing portal. You may also request cancellation by emailing support@aipixelpilot.com from the email address associated with the account. We may require reasonable account verification.
To avoid the next renewal, submit the cancellation before the renewal is processed. Access and credit availability after cancellation will follow the terms displayed at checkout and in the customer account.
3. Seven-Day Unused-Credit Refund
You may request a full refund within seven calendar days after a monthly payment only if none of the credits added for that payment have been used. If any of those credits have been used, the payment is normally nonrefundable because AI processing costs and digital services have already been provided.
4. Failed AI Operations
Credits are intended to be charged only when a paid AI operation succeeds. If an operation fails before completion, reserved credits are ordinarily returned automatically to the account. Returned credits are not a cash refund and do not extend the seven-day refund period.
5. Billing Problems and Exceptional Reviews
We will review suspected duplicate charges, incorrect amounts, unauthorized payments, account-access problems, or serious technical failures case by case. Contact us promptly with the account email, charge date, amount, and a description of the problem. We may request additional information to investigate and prevent fraud.
6. Refund Method and Timing
Approved refunds are returned to the original payment method through Stripe. Bank and card processing times vary and are outside our control. We do not issue refunds in cash, by check, or to a different payment method. Credits associated with a refunded payment may be removed from the account.
7. Chargebacks
Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks may result in account suspension, removal of disputed credits, and submission of relevant account and transaction records to the payment processor or financial institution.
8. Changes to This Policy
We may update this Policy for future purchases or renewals. Changes will not reduce refund rights that already apply to a completed payment unless required by law. The effective date above identifies the current version.
9. Contact
Vitamin Z, doing business as AI Pixel Pilot
Georgia, United States of America
support@aipixelpilot.com